Privacy Policy
Last updated: October 13, 2026
1. Overview and scope
One Compass Travel Co., LLC (“One Compass,” “we,” “us,” or “our”) is an independently owned Virginia travel agency and an Independent affiliate of KHM Travel Group. This notice explains how we handle personal information in connection with our website, inquiry forms, consultations, communications, and travel-planning assistance. It does not replace the privacy notices of travel suppliers, KHM Travel Group, Wix, MyTravelCRM, or other independent providers.
2. Information we collect
Depending on your interaction with us, we may collect names, email addresses, phone numbers, preferred contact methods, destinations, travel dates, budgets, group size, trip preferences, inquiry contents, correspondence, and consultation records. If you proceed with travel planning or a reservation, additional information may be necessary, including travelers’ legal names, birth dates, citizenship, travel-document details, loyalty numbers, emergency contacts, and accessibility or dietary requests. Website providers may collect IP addresses, device and browser information, pages visited, approximate location, cookie identifiers, and technical logs.
3. Sources of information
We receive information from you, authorized members of your travel party, website forms, consultation tools, email and phone communications, and—where relevant—our host agency, client-management platform, and suppliers. If you submit another person’s information, please ensure you have authority to share it and provide that person with appropriate notice.
4. How we use information
We use information to respond to requests; schedule consultations; research travel options; provide quotations; communicate with suppliers; assist with properly authorized reservations; deliver travel updates and customer support; maintain records; protect against misuse or fraud; satisfy legal obligations; and manage and improve our business and website. We use information for promotional messages only where permitted by law and subject to applicable choices.
5. Legal grounds and consumer choices
Where laws require a legal basis for processing, it may include providing requested services, legitimate business interests, compliance with legal obligations, or consent when required. The availability and scope of privacy rights vary by jurisdiction. We will consider verified access, correction, deletion, and other legally applicable requests, subject to lawful exceptions and information held independently by suppliers.
6. Sharing with travel providers and host agency
To respond to requests and assist with authorized travel, we may share necessary information with KHM Travel Group, cruise lines, airlines, hotels, resorts, tour operators, transportation companies, travel insurers, destination partners, booking platforms, and other relevant providers. They may act independently and apply their own policies, including processing information in countries outside the United States. Sharing does not mean that KHM or a supplier owns or operates One Compass.
7. Service providers and business disclosures
We may use Wix for website hosting and forms, Usercentrics for cookie consent management, Google services for business communication and scheduling, MyTravelCRM for client and travel records, and other vendors for email, security, analytics, or operational support. We may disclose information to professional advisers, insurers, regulators, law enforcement, or parties involved in a lawful business transition when appropriate and legally permitted.
8. Cookies, analytics and tracking
Our website uses cookies and similar technologies to support essential website functions, improve performance, and understand how visitors interact with our website. Depending on the services enabled, these technologies may include functional, analytics, and advertising cookies.
Our website uses Usercentrics for Wix to manage cookie preferences. Visitors can accept or deny nonessential cookies through the cookie consent banner and manage their available preferences using the privacy settings icon on our website.
Where required by applicable law, nonessential cookies and tracking technologies are subject to visitor consent. Essential cookies may remain active when necessary for website functionality and security.
Some third-party applications and external websites may use their own cookies and tracking technologies. Visitors may also manage or delete cookies through their browser settings, although certain website features may be affected.
9. Advertising and marketing choices
If we send marketing emails, you may unsubscribe through the message or by contacting us. Operational communications concerning an existing inquiry or travel arrangement may continue. An ordinary travel inquiry is not consent to unrelated marketing text messages or automated calls. We do not intentionally sell client contact lists; however, certain advertising or analytics arrangements can be defined as “sale” or “sharing” under some privacy laws, and we will provide required notices or choices if applicable.
10. Payments and financial information
The public website is designed primarily for information, inquiries, and consultation requests—not direct travel checkout. Payments should be made through authorized secure supplier or host-agency channels. Do not send complete card numbers, security codes, or banking credentials by ordinary email, text, or general-purpose website inquiry forms. If our payment practices change, we will update this notice as appropriate.
11. Sensitive traveler information
Travel requests may involve passport details, disability accommodations, health-related requests, or other sensitive information. Please provide only information necessary for the requested service and use an approved secure method when instructed. We limit disclosure to persons or providers who reasonably need it for the travel arrangement, subject to law and supplier requirements.
12. Information about children
Our website is directed primarily to adults making travel arrangements. We do not knowingly solicit personal information directly from children under 13 without legally required parental consent. A parent or authorized guardian may provide information about a minor traveler when reasonably necessary to plan or arrange travel.
13. Security
We use reasonable administrative and technical precautions appropriate to the nature of information and the systems available to us, but no website, transmission, or storage method can be guaranteed completely secure. Please do not include sensitive documents or payment credentials in ordinary inquiry forms. If you suspect unauthorized use of information you provided, contact us promptly.
14. Retention
We retain information for as long as reasonably necessary for inquiries, requested services, operational records, dispute resolution, legal obligations, and legitimate business purposes. Different records may have different retention
periods, and suppliers and platform providers maintain their own records. We delete, anonymize, or securely dispose of information when retention is no longer appropriate, subject to technical and legal limitations.
15. International travel and transfers
Travel planning may require transferring traveler information to foreign suppliers or authorities, and technology providers may process data in other countries. Privacy protections may differ by location. We share information as reasonably needed to arrange requested services and comply with applicable legal requirements.
16. Third-party websites and supplier links
Our website may link to independent supplier websites, travel promotions, booking pages, and third-party services. We do not control their privacy practices, security, accessibility, or content. Review their notices before submitting personal or payment information.
17. Accessibility and alternative communications
If an accessibility barrier prevents you from using our website or forms, please contact us for assistance or an alternative way to obtain information. Accessibility requests may require limited processing of information you choose to provide; we will use it to respond to your request and coordinate necessary arrangements.
18. Your privacy requests
You may contact us to request information about personal data we hold, seek correction, ask for deletion, or exercise other rights available under applicable law. We may verify your identity before acting and may retain records where law or legitimate obligations permit. For data held directly by a supplier or platform, you may also need to contact that organization.
19. Updates to this notice
We may revise this Privacy Policy as practices, technology, or legal requirements change. The “Last updated” date identifies the latest version. Material changes will be communicated when legally required. Continued website use does not override any consent required by law.
20. Contact
One Compass Travel Co., LLC
Email: info@onecompasstravel.com
Telephone: +1 (423) 279-8701
Virginia, United States
For privacy requests, use the subject line “Privacy Request.”